Return & Refund Policy

1. 14-Day Right of Withdrawal (Unopened Items)

You have the statutory right to cancel your purchase within 14 days of receipt of your delivery. To be eligible for a return and refund under this provision, the item must fulfill the following mandatory conditions:

• The product must be completely unused, unswatched, and in its original pristine condition.
• All manufacturer hygiene seals, shrink wrap, tamper-evident seals, and protective boxes must remain fully intact and untampered.
• The product must be enclosed with all original accessories, documentation, and purchase receipts.

2. Opened & Unsealed Items (Non-Returnable)

Due to the organic, sterile nature of our facial creams, serums, lotions, and cosmetics, we cannot restock or resell any item that has been opened. Once a hygiene seal is broken or the product container is opened, the item is permanently deemed consumed and cannot be returned for a refund.

3. Damaged, Defective, or Incorrect Deliveries

In the rare event that your package arrives damaged in transit, defective, or contains an incorrect item, we will arrange a complimentary replacement or full refund:

4. Refund Processing & Timelines

Once your returned item is received and inspected at our fulfillment center (or your damaged item claim is validated), our finance department will process your refund:

• Refunds are credited to the original payment method (Stripe or Paystack).
• Credit card refunds typically reflect within 5–10 business days depending on your bank issuer.
• Original delivery fees are refunded for orders cancelled prior to dispatch or orders containing verified damaged items.